App Policy | Virtus Group

1. Overview

UPATools ("we", "us", or "the Extension") is a Chrome browser extension that provides utilities to assist users with property-related analysis and workflow tasks. This Privacy Policy explains what data we collect, how we use it, and the choices you have.

2. Information We Collect

For transparency, the table below maps each Chrome Web Store data category to whether UPATools collects it.

Data category	Collected?
Personally identifiable information (name, email)	Yes — when you register or sign in
Health information	No
Financial and payment information	Processed by Stripe; we store transaction references only
Authentication information	No (handled by our auth provider; we never see passwords)
Personal communications	No
Location	No
Web history	No
User activity (clicks, interactions within the Extension)	Yes
Website content	No

Account data: name and email address, provided when you register or sign in.
User activity data: interactions you perform within the Extension — such as clicks, feature usage, and navigation events — used to operate the tool and improve its performance. We do not monitor network traffic, mouse position, scroll behaviour, or keystrokes outside the Extension's own interface.
Input data: information you enter into the Extension's forms and tools, processed solely to deliver the requested results.
Payment data: when you make a purchase, payment is processed by Stripe. We do not store full card details — only transaction references and the email associated with the order.

3. How We Use Your Information

To operate, maintain, and improve the Extension's features.
To process transactions and deliver purchased content.
To communicate with you about your account or support requests.
To analyse aggregate usage trends and improve reliability.

4. Data Storage & Security

Data is stored on secure cloud infrastructure and access is restricted to authorised personnel. We apply reasonable technical and organisational measures to protect your information, but no method of transmission or storage is fully secure.

5. Data Sharing

We do not sell your personal data. We may share data with trusted third-party service providers (such as payment processors and cloud hosting) strictly to operate the Extension, and only where they are bound by confidentiality obligations. We may disclose information where required by law.

6. Third-Party Links

The Extension may link to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies.

7. Your Rights

You may request access to, correction of, or deletion of your personal data. To exercise these rights or to opt out of usage tracking, contact us using the details below.

8. Children's Privacy

The Extension is not directed to children under 16, and we do not knowingly collect personal data from them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

10. Chrome Web Store Certifications

As required by the Chrome Web Store Developer Programme Policies, we certify that:

We do not sell or transfer user data to third parties, apart from the approved use cases (e.g. payment processing via Stripe and cloud hosting required to operate the Extension).
We do not use or transfer user data for purposes that are unrelated to the Extension's single purpose of providing property analysis and workflow utilities.
We do not use or transfer user data to determine creditworthiness or for lending purposes.

11. Contact

If you have questions about this Privacy Policy or your data, please contact us at team@virtusgroup.co.uk.